While I thanked you (Dr. Bedford) in person after my arthroscopic surgery, I wanted to also write to you and your team about how well cared for I was, beginning with the initial exam by you. I saw and felt immediately your compassion and your knowledge, which you were able to explain clearly. You also took your time answering all my questions.
At first I thought it would be a real pain to have to go to other locations for some of my tests, but everything was so close-by and so well co-ordinated timewise, that I was greatly relieved. At those places as well, for the MRI, the pre-op physical and the chest xray, the staff was very efficient and friendly, which helped diminish the stress of going through the entire process.
Then surgery morning I had a very caring experience with you and your team at Surgicare, again being very knowledge, careful and friendly. This care was also extended to my son, who accompanied me there. He felt as calm as one can feel in that situation, because everyone communicated with him during the pre-op procedure and throughout the steps of my surgery, reassuring him with good information at each step of my procedure. That meant so much to me and to him, which is why I included the ‘selfie’ of us, which he took while I'm inside the heat blanket warming up while the anesthesia was wearing off.
My sister used to be a surgical nurse, and she was so impressed by what I just described. She kept saying: “It’s fantastic how quickly and thoroughly things are moving forward.”
Presently I’m on day two of post-op feeling quite good! This morning I got great follow-up phone calls from your office as well as Surgicare. Of course it’s the professional thing to do, but not all places follow through this way, and the compassion that is inherent in that act gives one confidence that all is well and that there is support if needed.- Roberta B.
I had a torn meniscus in my right knee. Dr. Sergai DeLaMora did arthroscopic surgery on it and I walked out walking better than when I walked in with just using a cane. Afterward he gave me a series of injections which all but eliminated my pain. That was 3 years ago and I've been playing softball, hockey and basketball and I'm 55 years old. I can't thank him enough.- Richard A.
To my friend Steve Nicholas – I recalled that when your dad and I met I had suffered a neck injury and had to go to Lenox Hill for traction ordered by the great James Nicholas. I felt privileged because I befriended many former patients at that time, including Joe Namath, Willis Reed, Tucker Fredrickson and many Jets players. Dr. James Nicholas’ immense skills were matched by his compassion and care for professional athletes whose careers were based on physical well-being. Dr. Nicholas was our "Go-To Guy."- Rod Gilbert, New York Rangers / NHL Hall of Fame
I have had the good fortune to have been associated with the Nicholas family for over 50 years, since Dr. Jim Nicholas attended to me prior to my rookie year with the New York Jets. The creative skills, professionalism and dedication of Dr. Jim provided me the opportunity to extend my career long beyond my greatest expectations. Dr. Nicholas’ dedication to excellence is perpetuated in the person of my dear friend, Dr. Stephen Nicholas.- Joe Namath, New York Jets / NFL Hall of Fame
I arrived in NY on August 6. During my travel that day I hurt my shoulder and by night it was very painful. In the wee hours of August 7 I made a list of all the orthopedic doctors in the area and in the morning began calling to try to find help. I left a message before opening hours at several different offices. Your office called back right away, offering a spot immediately. Not only that, but within ten minutes of my arrival time, Dr. Ackerman saw me. He did an efficient consult, we took x-rays, I got a cortisone shot, went to East River Medical Imaging, returned to the office for pain meds (at my request) – all before noon. Dr. Ackerman then called me a few hours later with the MRI result and we talked about what I could and couldn’t do about my shoulder...I can honestly say it’s the best orthopedic experience I’ve ever had (and this isn’t my first ortho rodeo by a long shot). We got done in one morning what often takes days or weeks to accomplish, which matters tremendously when you’re in pain, especially when far from home.- Suzanne M.
I just wanted to write to say that this last weekend was the 1.5 year anniversary since my surgery with Dr. Nicholas, Jamie and Rocco. This summer I've biked around 1200 miles on that knee (almost the equivalent of Mexico - Canada) and while I may not yet be 100% (I reckon I'm at about 92%... I'll get there) there's probably not an hour that goes by when I'm on my bike that I don't think of their work and the work of the medical establishment in pushing the care and recovery of patients like myself. Thanks for continuing to push for excellence in the care of your patients!- Daniel P.
I'm 41 and at the age of 16 I was diagnosed with Stills Disease & Juvenile Rheumatoid Arthritis. I was put on high doses of steroids which definitely helped, but combined with the arthritis a lot of damage was done to my joints. In 2001 (I was 27) I was told that I needed a shoulder replacement, which I didn't even know shoulder replacements existed. My insurance sent me to Dr. Stephen Nicholas who turned out to be a godsend. Over the course of 15 years, Dr. Nicholas has performed synovectomies on both knees & a shoulder and a few years later he replaced both shoulders, both hips, and both knees (which he performed simultaneously with his awesome colleague Dr. David Matusz). Dr. Matusz also performed a C-1 & C-2 neck fusion that was successful after a different surgeon had previously unsuccessfully operated on. Surgery is a very scary process to go through and these 2 surgeons held my hands & dried my tears throughout the entire process...all I can say is that Dr. Nicholas & Dr. Matusz are not at all like your typical surgeons. They care! They are involved from beginning to end... I have had so many amazing doctors over the past 25 years, but Dr. Stephen Nicholas & Dr. David Matusz stand out as two of the very best. I can only hope that if anyone reading this is facing some sort of medical crisis in their life, that they can find a doctor like Dr. Nicholas or Dr. Matusz. They are exceptional in not only their "doctoring", but they really care...and that is something I'll always be grateful for.- Samantha R.
I had a surgical procedure as an outpatient at Lenox Hill Hospital on February 10, 2016 and I must say it was a most positive experience from start to finish... The aides, the nurses and physician assistants could not be more efficient and kind - they took my vitals, marked the appropriate knee for surgery and explained in detail what the procedure entailed... The surgeon Dr. Stephen Nicholas was like a miracle worker. I was barely able to walk and was in excruciating pain when I walked in. I walked out using a cane and without assistance and within 48 hours was pain free (only 200 mg of ibuprofen) and walking with a cane but needed no assistance. Friends and neighbors are astonished by my recovery and more amazed that my surgery was done so well at Lenox Hill, since they all assumed I had it done at the Hospital for Special Surgery. I am now going to physical therapy at NISMAT and again professional wonderful staff. Your whole team works together with kindness, professionalism and efficiency making the whole patient experience most positive.- Mary Lou H.